Frequently Asked Questions
Everything you need to know about shopping with Total Sport North East.
What are your delivery options and timeframes?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while express orders are delivered within 1-2 working days. Tracking information is provided via email once your order is dispatched.
Can I return or exchange sports equipment if it doesn't fit?
Yes, we offer a 30-day return policy for unused items in their original packaging. If you need a different size or a refund, please visit our Returns Portal to start the process.
Are your products 100% authentic?
Absolutely. Total Sport North East is an authorized retailer for all brands we carry, including major sports labels. Every product is sourced directly from the manufacturer to ensure 100% authenticity and quality.
Do you offer teamwear or bulk discounts for clubs?
Yes, we specialize in supplying local clubs and schools. For bulk orders or custom teamwear inquiries, please contact our dedicated sales team for a personalized quote and lead time estimate.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay through our secure checkout.
Can I track my order after it has been placed?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your delivery's progress in real-time.